Employee Assistance Certificate

REQUIRED COURSES

Introduction to Employee Assistance Programs**
HSV 5160 / 4 q.h.
This course introduces the participant to the conceptual framework of EAPs. Participants are exposed to the history of EAPs, their essential components, employee education and supervisory training, program models, marketing, and EAP account management. Participants will also learn about policy development, legal issues, pricing and funding EAPs. This course serves as an EAP primer and should be taken as the first course in the certificate program.

Quantitative and Qualitative Evaluation of EAPs
HSV 5161 / 4 q.h.
Focuses on techniques of client-satisfaction reporting and how to reconcile specific company reports with one's book of business. The topics of how to audit telephone call centers and instruments and how to audit clinical records with appropriate confidentiality protections, as well as the procedures and instruments for reviews will be presented. Management information system reporting, including specific utilization counts and comparing results with a program's book-of-business data, will be broken down by industry type and presented. A major emphasis of the course is on cost-benefit analysis. The question of how to determine and calculate cost drivers from health insurance, disability, workers compensation payments, and prescription drug costs will be addressed.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

EAP Services
HSV 5162 / 4 q.h.
The course focus is on managing EAP services and includes familiarizing the participant with the various service options offered by EAPs. Specific work/life offerings will be discussed and will include childcare and eldercare resources and referral services, legal and financial resources and referral services, wellness programs, organizational behavior services, coaching, mediation, and conflict resolution.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

Choose one of the following courses: 

Clinical Components of EAP Services
HSV 5163 / 4 q.h.
The course focus is on the understanding and management of clinical and service delivery aspects of EAPs. Topics covered include telephone access, assessment/referral and short-term counseling, appropriate screening instruments, clinical supervision, confidential record keeping, resource referral networks, and counselor credentialing. Appropriate protocols for telephone and e-counseling will be included.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

International EAPs
HSV 5164 / 4 q.h.
The course explores global trends in EAPs and reviews the work of over twenty-four internationally known EA professionals and programs from a number of other countries and in various settings. Several EAP service models, both public and private that are currently in use around the world will be reviewed and discussed.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

Addictions in the Workplace
HSV 5165 / 4 q.h.
The course approaches the concept of addiction from a disease model perspective. It provides an historical overview of alcohol and substance abuse in the workplace and focuses on the historical role of EAPs in addressing workplace substance abuse and associated negative effects on health and productivity. The course also surveys and explores newer waves of illegal workplace drug use, eating disorders, gambling, and Internet pornography addiction. Finally, the course will present effective policy development, procedures for interventions, appropriate screening instruments, and current best practices and psychopharmacological treatments.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

EAP Accreditation/Quality Management
HSV 5166 / 4 q.h.
Introduces the participant to the concept of and procedures for evaluating EAPs. Subjects include total quality management and accreditation of employee assistance programs. The accreditation process from the application stage to writing the self-study and reviewing all the standards will be presented in detail.
Prerequisite: HSV 5160 Introduction to Employee Assistance Programs.

TOTAL QUARTER HOURS: 16 

**Introduction to Employee Assistance Programs is a Prerequisite for both HSV 5161 Quantitative and Qualitative Evaluation of EAPs and HSV 5162 EAP Services.