Professional Development

• Develop insight into the nature of conflict in organizations


• Identify the structural and personal factors that cause organizational conflict


• Recognize the different ways in which people react to conflict situations


• Discover the various conflict management styles and when it is appropriate to use them


• Determine your preferred conflict management style and how that style impacts you and your team


• Identify ways to stimulate productive conflict within your team and prevent destructive conflict


• Practice resolving interpersonal conflict using a realistic model


• Develop methods to mediate conflict between individuals


• Work through a 'real-world' case study involving conflict between staff members

• Profit from your own past experiences and the experiences of others in dealing with conflict


• Explore your own mindset regarding conflict and how that impacts your performance


• Help your team distinguish between productive and destructive conflict


• Enhance your conflict management skills, a major predictor of managerial success


• Sharpen your ability to communicate, an essential component to managing productive conflict


• Gain confidence in your ability to manage group conflict and interpersonal conflict


• Create a workable action plan for managing conflict in the future

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Please note that courses have been assigned new numbers beginning with the fall term.
Please check the new course number for course availability.