Professional Development
Supervisor Development Certificate (MGT 5501)
Recent studies have shown that managers and supervisors only perform at 60% of their potential because they spend the remainder of their time on unproductive tasks. Supervisors today must have more than just exceptional technical knowledge in their industry. They need the interpersonal skills necessary to manage a diverse workforce, coach and mentor employees to perform to their potential, and learn the balance of delegating versus doing. They must know how to manage conflict, use the performance appraisal process as a means to improve and maximize employee performance, and much more. The Supervisor Development Certificate Program provides new supervisors or existing managers with the essential skills and tools needed to be successful on the job.
For course schedules and price lists click here. To register and for more information please call 781.238.8458.
Who Should Attend
- Newly promoted supervisors or managers
- Mid-level and front line supervisors
- Existing managers interested in updating their skills
- Anyone pursuing supervisory positions
Program Modules
- Making the Transition from Worker to Manager
- Communication Skills I: Assertive Speaking
- Communication Skills II: Effective Listening
- Successfully Managing People
- Hiring the Right Employee
- Managing Performance
- Coaching for Performance
- Motivation Strategies
- Managing Conflict
- Building Effective Work Teams
- Time and Task Management
- "Putting it all Together" Workshop"
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