Campus Resources and Services
Following is information about a variety of campus resources and services available to you as a Northeastern University student.
Libraries
Registrar's Office
Information Technology
Alumni Association
Arts On Campus
Bookstores
Copy Centers
Online Job Searching And Career Services
Lost And Found
Parking
University Media
Public Safety
Sexual Assault
Visitor Information
Libraries
Snell Library
Main Campus
617-373-2350 information
617-373-4976 hours
617-373-3395 TTY
Marine Science Center Satellite Library
East Point, Nahant
781-581-7370
The University libraries provide extensive reference and information assistance services and an introduction to the library program that includes class presentations, directed and self-guided tours, and individual research consultations. The University library system includes facilities in Boston and Nahant. Foremost is Snell Library on the main Boston campus, which incorporates a cyber cafe, a computer lab, a language lab, and the Info Commons, as well as other information resource and media technologies.
An online catalog of the libraries' holdings, as well as other electronic resources, is network-accessible through the libraries' website from both on and off campus.
Resources include group study rooms; reading facilities with equipment and furniture available for users with disabilities; a student peer-tutoring program; and Media Center audio, satellite, and video programs that can be transmitted directly into classrooms in Shillman Hall and other sites for classroom use and special events.
Northeastern University is a member of the Boston Library Consortium, a cooperative with the libraries of nineteen academic and research institutions, and also a member of the Boston Regional Library System.
Other libraries and collections on the Boston campus include the African-American Institute Library, the Career Development and Placement Library, the Hillel House Collection, and the School of Law Library. These are administered separately from the University Libraries system.
Registrar's Office
120 Hayden Hall
617-373-2300
617-373-5360 TTY
www.registrar.neu.edu
The Registrar's Office administers a number of services, including class scheduling, registration, transcript services, and commencement.
Students can access information and services including class schedules and registration, final-exam schedules, most recent grades, unofficial transcripts, and PIN changes, through the myNEU portal (http://myneu.neu.edu), a Touch-ToneTM/voice-response system (617-373-8000), or campus kiosks.
For more information, including news and calendar updates, visit the website.
Information Technology
Computer Help Desk
184 Snell Library, InfoCommons
617-373-3183
E-mail: help@neu.edu
The Help Desk provides walk-in assistance for computer-related issues to students, faculty, staff, and alumni with a valid Northeastern ID. Our friendly and courteous staff will be happy to assist you with the following services:
Drop-in services
• Macintosh and PC virus detection and cleaning
• myNEU and Blackboard assistance
• Diskette and file recovery
• File conversions
• Computer help handouts and pamphlets
• Self-service scanning
• Basic operating system support for MS Windows (XP/NT/200) and Mac OS 9.0 and higher
• General computing help
Services available by appointment
• Instruction on Macintosh and PC Text/image scanning
• Laptop support for virus scanning and Internet connectivity
Information Services Customer Service
Information Services Help Line: 617-373-4357 (xHELP)
Customer Service, Main Office: 617-373-3300
http://www.help.neu.edu/
Information Services Customer Service (ISCS), which includes the InfoCommons (Computer Help Desk and computer lab), media services, training, the Information Services Help Line, ResNet, and other computer labs, is the Northeastern community's first point of contact to the world of information technology.
ISCS manages four teaching labs in Dockser Hall and all labs in the InfoCommons on the main (Boston) campus.
ISCS supports the network and applications for the College of Professional Studies' Boston main campus and for teaching labs on its downtown Boston, Burlington, and Dedham campuses.
All labs are equipped with Windows XP machines with Microsoft Office and other popular applications. The InfoCommons in 184 Snell Library is equipped with Apple Mac computers.
Our staff offers media equipment training and advice about equipment selection to students preparing for in-class presentations. Visit the Information Services Web site or contact the IS Help Line to find out more about technology-enhanced classrooms on the Boston Campus or to request an appointment.
Visit the ISCS website to find answers to commonly asked technology questions, request help with your computer or media equipment, chat online with an IS Help Representative, sign up for computer training, read the appropriate use policy, get instructions for on-campus telephone dialing, and more. A complete listing of all ISCS lab locations and hours is available on the website.
The Information Services Help Line
617-373-4357 (xHELP)
E-mail: Help@neu.edu
The Information Services Help Line provides troubleshooting services over the telephone to students, faculty, staff, and alumni. The Help Line staff also offers support for University-owned printers and other networked devices and answers general computing questions. Contact the Information Services Help Line for the following services:
• Assisting students with myNEU and Blackboard® questions
• Assisting with web browser issues
• Performing hard-disk analysis (including chkdsk and scandisk)
• Checking memory configurations and virus scanning
If it is determined that a student's computer problem is the result of a hardware failure, the center can arrange for the University's third-party repair company to fix the equipment. There may be fees associated with third-party repair services.
myNEU Portal
http://myneu.neu.edu
The myNEU portal addresses students' academic, personal, and recreational needs by providing a single point of access to useful information, people, and processes.
The myNEU portal provides online access to a variety of services, including e-mail, online file storage (myFiles), information channels, financial aid, online course registration, and more.
Many offices on campus require students to use myNEU when conducting University business, because myNEU offers enhanced information security services.
For more information about current and planned myNEU portal services, please visit http://myneu.neu.edu.
Safety, Security, and Appropriate Use
Undergraduates and others using Northeastern University computing resources are required to follow the Appropriate Use of Computer and Network Resources Policy (AUP), a detailed set of rules and regulations that explain proper use of University computing resources.
Working with other departments on campus, Enterprise Security Services publishes configuration standards and recommends practices that help protect the confidentiality, integrity, and availability of data and applications.
Enterprise Security Services assesses risks and threats, recommends risk reduction strategies, promotes security awareness, coordinates responses to security breaches and inappropriate use, and works with legal and University groups to pursue appropriate disciplinary actions in cases of technology abuse.
Training Services
184 Snell Library
InfoCommons
617.373.5858
www.help.neu.edu
E-mail: training@neu.edu
Information Services Customer Service (ISCS) Training Services provides the following instructor-led and Web-based courses to all members of the Northeastern community:
Web-based training. In conjunction with the Boston Consortium and online-training provider Element K, ISCS Training Services offers computer training over the Internet. This method allows students, faculty, and staff to train at their own pace anytime or anywhere using a computer with an Internet connection. Students need a log-in ID and password to access Element K online training, both of which can be acquired during Element K demonstration classes.
Office productivity software. QuickStart classes teach a specific skill in ninety minutes. Workshops provide more in-depth instruction, often consisting of two or three classes within a week. A fee is associated with some workshops; consult the website for more details.
To view class schedules or to register for a class, visit the student section of the website or call 617.373.5858.
Alumni Association
Office of Alumni Relations
350 Richards Hall
617-373-2656 Tel
617-373-8522 Fax
http://www.alumni.neu.edu/
E-mail: alumni@neu.edu
Students
The Alumni Association considers student affiliation a critical component of its success. The association offers many opportunities for students to become actively involved:
* Class Affinity (activities with your class)
* Student Ambassadors
* Student Alumni Programs and Events
* Alumni Association Board of Directors
Alumni
Graduates of Northeastern University automatically become members of our 160,000-strong Alumni Association. Membership is free and qualifies graduates for a variety of benefits and services including website services (address updates, e-mail forwarding); access to many on-campus facilities, such as computer labs and the Marino Center; and networking programs and events. For a complete list of benefits, visit the website.
Arts on Campus
Center for the Arts
118 Cushing Hall
617-373-2249 Tel
www.centerforthearts.neu.edu
Arts Ticket Center
Ell Hall Lobby
617-373-2247 Tel
617-373-2184 TTY
www.centerforthearts.neu.edu/ticket.html
Art Gallery
Curry Student Center
www.curry.neu.edu
The Center for the Arts collaborates with the departments of African-American Studies, Art and Architecture, English, Music, and Theatre to present high-quality performing- and visual-arts programs, services, and experiences. The center encourages interdepartmental, interdisciplinary, and multicultural programs.
All Center for the Arts events are open to the public as well as to the Northeastern community. Visit the website for a schedule of upcoming shows and ticket information.
Student performance groups, such as the Art and Architecture Society, the Silver Masque, the NU Choral Society, and the Northeastern bands, are open to prospective members through open registration or auditions at the beginning of each semester.
Northeastern has affiliations with such prestigious arts and educational institutions as the New England Conservatory of Music where qualified Northeastern music students can take courses without charge and the Museum of Fine Arts (MFA), which offers free admission to full-time undergraduate day students. Families can also visit the MFA at no charge on specified days during commencement, parents' weekends, and other special events. Free passes to the MFA are available at the Arts Ticket Center to part-time Northeastern students as well.
Bookstore
Curry Student Center
617-373-2286
www.northeastern.bkstore.com
Burlington Campus
781-272-1710
Northeastern's bookstores offer new and used books and course packs, academically priced software, and a full range of Husky merchandise.
Many items are also available for purchase online. The textbook and software information for NUOL courses can be accessed under Student Services' on the NUOL website. Online course tuition does not include textbooks and software.
Bookstores operate during the entire academic year, but days and hours may vary in accordance with the University's calendar.
Purchases can be made by cash, check, American Express, MasterCard, VISA, Discover, or Husky Card.
Copy Centers
NU Reprographics
617-373-2766 Tel
617-373-5213 Fax
Ell Hall - Tunnel
Forsyth Building - Tunnel
Universal Shipping Pros
617-373-2090
140 Curry Student Center
At NU Reprographics, students can make copies of term papers, overhead transparencies, and wide-format color posters, or have reports bound. Services can be paid for by cash, personal check, or Husky Card.
Services include self-serve and high-speed copying, graphic design, wide-format color printing, offset printing, fax transmission, and binding.
For more information, call or drop by for a brochure.
Online Job Searching and Career Services
All Northeastern University students and alumni/ae can now job search online using JOBTRAK, a service that connects employers to potential job candidates. JOBTRAK's website is http://www.jobtrak.com. For the password giving you access to job listings targeted to Northeastern, please call 617-373-2430. In addition, students have access to a variety of University-based Career Services, many of which can be found through the Husky Career Link.
Lost and Found
22 Ell Hall
617-373-2757
Campus Police Office
100 Columbus Place
617-373-2121
Snell Library Circulation
150 Snell Library
617-373-8778
Campus Recreation
140 Marino Recreation Center
617-373-2668
Items of high value or importance (including wallets, credit cards, cell phones, electronic equipment, jewelry, glasses, and keys) are immediately turned over to the Campus Police. Other items (including personal books, clothing, umbrellas, and sports equipment) are kept at the individual lost-and-found locations for periods ranging from several days to a month before being turned over to the Ell Hall location.
Parking
Cashier's Office
248 Richards Hall
617-373-2366
www.parking.neu.edu
A Husky Card is required for parking at the Main Boston Campus. Please visit the Customer Service Center in 120 Hayden Hall for more information.
Parking for properly registered SPCS and Lowell Institute School (LIS) students is provided in the University student parking facilities on a first-come, first-served basis.
Parking permits must be ordered online at www.neu.edu/parking OR you can visit the Northeastern home page and access the page through “Quick Links.” Go to “Parking.” Students can apply for permits online usually one week prior to the start of each quarter. Students must be registered for class (registration received and processed by the Registrar’s Office) in order to be eligible for a parking permit. The fee is $155 for an evening student permit and will be charged to the applicant’s tuition account. Eligible applicants are told when they can go to the Cashier’s Office (248 Richards Hall) to pick up their permits; applicants will be asked to show photo ID.
The University has established a special Saturday rate for students who do not have a parking decal. They can park their vehicles in the Renaissance Park Garage for $1.00 from 8:00 AM to 5:00 PM. In order to obtain this special rate, you must present your student ID to the attendant upon exiting the garage. If you do not have your NUID, you will be subject to the normal Renaissance Park Garage rates. No refunds or reimbursements will be granted should you present your ID at a later time and date.
Parking permits are not required at our satellite locations outside Boston. The University does not have any parking facilities at the Downtown Boston satellite campus.
For more information, visit the parking Web page at www.neu.edu/parking or call the Cashier's Office at 617.373.2366.
University Media
The Office of University Communication is always looking for news and ideas from students and encourages all Northeastern students to be in touch about their accomplishments, involvement with campus activities, interesting and unusual University-connected job placements, and the good work of student organizations. Call 617.373.5471.
Northeastern University Magazine (alumni magazine)
Office of Marketing and Communications
598 Columbus Place
617-373-5724
617-373-8631 TTY
www.numag.neu.edu
Northeastern Voice (faculty and staff newspaper)
Office of Marketing and Communications
598 Columbus Place
617-373-5446
617-373-8631 TTY
www.voice.neu.edu
Media Relations
598 Columbus Place
617-373-5471
www.nupr.neu.edu
Public Safety
Public Safety Division
Administrative Offices
100 Columbus Place
617-373-2696 Tel
www.publicsafety.neu.edu
Police Operations Center
100 Columbus Place
Emergency: 617-373-3333
Emergency or non-emergency: 617-373-3934 TTY
Non-emergency regular business: 617-373-2121
Personal Safety Escort Service: 617-373-2121
www.neu.edu/public_safety/escort.html
The full-time University Police Department aims to protect life and property and prevent and detect crime on campus. University police officers have the same authority as municipal police officers and enforce both Massachusetts laws and University regulations. Regulations mandate that students show their University ID cards whenever requested to do so by any University police officer. For more information, visit http://www.neu.edu/public_safety.
To minimize crime and protect the safety of the Northeastern community, the division urges students to take responsibility for creating and maintaining a safe and secure environment. For tips on safety around campus and in the neighborhood, pick up a brochure or visit the website.
Fire drills are held each semester to familiarize students with the alarm system and the evacuation routes. All building occupants must participate when a drill is held. For tips on fire safety, pick up a brochure or visit the website.
The Personal Safety Escort Service offers a door-to-door escort from one on-campus location to another. After receiving a call, the University police will dispatch a uniformed officer within ten to fifteen minutes (if necessary, the dispatcher will advise of any expected delays).
A special nighttime off-campus escort service runs from dusk to dawn for those who reside within one mile of the center of campus. Off-campus escorts can only take students to their home address, except in emergency situations. From 7:00 PM through 3:00 AM, a van stops at Snell Library and the Ruggles Public Safety Substation on the hour. After 3:00 AM, call extension 2121 to request an escort. Students must present a valid Northeastern ID.
If you are sexually assaulted, either by a stranger or an acquaintance, get to a safe place and then call the University police and a friend or family member. Public Safety includes many officers who are state certified rape and sexual-assault investigators. A professionally trained counselor may also help you deal with your emotions. The University Health and Counseling Services staff may assist you, or the University Police Department can refer you to a counselor.
If a sexual assault takes place off campus, the University Police Department can still provide emergency medical treatment, transportation to a medical facility, and counseling referrals. However, the criminal investigation of such cases is the responsibility of the police department that has jurisdiction in the area in which the assault took place. For more information, visit the 'Sexual Assault' page of the 'University Health and Counseling Services' website at www.uhcs.neu.edu.
Sexual Assault
Sexual Assault Services
University Health and Counseling Services
135 Forsyth Building
617-373-2772
617-373-5973 TTY
617-373-2601 Fax
www.uhcs.neu.edu
Northeastern University's sexual assault services include counseling, crisis intervention, advocacy, education, and training for all members of the Northeastern community. Counseling services are available to survivors, significant others, friends, and anyone affected by sexual assault. The office informs survivors of their rights and options, and Northeastern works collaboratively with on-campus and community agencies to coordinate support and services for survivors. These services are available no matter how recently or long ago the assault occurred.
Visitor Information
Visitor Information
115 Richards Hall
617-373-2000
617-373-3100 TTY
617-373-3281 Event Hotline
www.admissions.neu.edu/visiting.html
The Visitor Information Center provides University maps, Boston information, public transportation schedules, and a twenty-four-hour hotline listing information on University activities and events.
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